{"id":232,"date":"2025-06-26T00:26:00","date_gmt":"2025-06-25T22:26:00","guid":{"rendered":"https:\/\/elinfoexpress.com\/?p=232"},"modified":"2025-06-26T00:26:01","modified_gmt":"2025-06-25T22:26:01","slug":"profeco-advierte-que-revisar-tickets-de-compra-al-salir-de-una-tienda-es-ilegal","status":"publish","type":"post","link":"https:\/\/elinfoexpress.com\/index.php\/2025\/06\/26\/profeco-advierte-que-revisar-tickets-de-compra-al-salir-de-una-tienda-es-ilegal\/","title":{"rendered":"Profeco advierte que revisar tickets de compra al salir de una tienda es ilegal"},"content":{"rendered":"\n<p>La Procuradur\u00eda Federal del Consumidor (Profeco) emiti\u00f3 una nueva advertencia dirigida a consumidores y comercios: revisar tickets de compra al salir de una tienda es una pr\u00e1ctica prohibida por la Ley Federal de Protecci\u00f3n al Consumidor. Esta acci\u00f3n, aunque com\u00fan en supermercados y tiendas departamentales, puede vulnerar los derechos de los compradores.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Revisar el ticket sin causa justificada va contra la ley<\/h2>\n\n\n\n<p>De acuerdo con la Profeco, obligar a los clientes a mostrar su ticket de compra al salir de un establecimiento atenta contra su libertad y seguridad personal. La Ley Federal de Protecci\u00f3n al Consumidor proh\u00edbe expresamente estas pr\u00e1cticas, a menos que exista una causa legal fundamentada, como la sospecha de un delito.<\/p>\n\n\n\n<p>Esto significa que, por norma general, los establecimientos no pueden forzar a los clientes a presentar su comprobante de compra una vez que ya han pagado.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">No entregar ticket tambi\u00e9n infringe los derechos del consumidor<\/h3>\n\n\n\n<p>Adem\u00e1s, Profeco advirti\u00f3 que no entregar el ticket de compra es otra pr\u00e1ctica ilegal. El comprobante no solo respalda la adquisici\u00f3n de productos o servicios, tambi\u00e9n es fundamental para realizar devoluciones, cambios o reclamaciones. Si un comercio se niega a proporcionarlo, est\u00e1 violando los derechos del consumidor.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">\u00bfQu\u00e9 hacer si te exigen mostrar tu ticket?<\/h2>\n\n\n\n<p>Los consumidores pueden presentar una denuncia ante Profeco si se les obliga a mostrar el ticket sin una causa legal. Para reportar este tipo de situaciones, est\u00e1n disponibles los siguientes canales:<\/p>\n\n\n\n<ul>\n<li>Tel\u00e9fono del Consumidor: 55 5568 8722 (lunes a viernes de 9:00 a 19:00 h, fines de semana y d\u00edas festivos de 10:00 a 18:00 h)<\/li>\n\n\n\n<li>Correo electr\u00f3nico: <a>denunciasprofeco@profeco.gob.mx<\/a><\/li>\n<\/ul>\n\n\n\n<p>Es recomendable que la denuncia incluya evidencia como fotograf\u00edas, videos, nombre del establecimiento, ubicaci\u00f3n, fecha y hora del incidente.<\/p>\n\n\n\n<p>Profeco recuerda que su objetivo es proteger los derechos del consumidor y garantizar un trato justo y respetuoso en todos los puntos de venta del pa\u00eds.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>La Procuradur\u00eda Federal del Consumidor (Profeco) emiti\u00f3 una nueva advertencia dirigida a consumidores y comercios: revisar tickets de compra al salir de una tienda es una pr\u00e1ctica prohibida por la Ley Federal de Protecci\u00f3n al Consumidor. Esta acci\u00f3n, aunque com\u00fan en supermercados y tiendas departamentales, puede vulnerar los derechos de los compradores. Revisar el ticket [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":233,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[4],"tags":[145,148,146],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Profeco advierte que revisar tickets de compra al salir de una tienda es ilegal - El Info Express<\/title>\n<meta name=\"description\" content=\"Esta acci\u00f3n, aunque com\u00fan en supermercados y tiendas departamentales, puede vulnerar los derechos de los compradores.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/elinfoexpress.com\/index.php\/2025\/06\/26\/profeco-advierte-que-revisar-tickets-de-compra-al-salir-de-una-tienda-es-ilegal\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Profeco advierte que revisar tickets de compra al salir de una tienda es ilegal - 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